Shipping & Policies


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Lesotho : 1 - 3 business days
  • North America : 3 - 5 business days
  • Europe : 5 - 8 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Sizing details

All our bow ties will fit a 15.5 - 17 inch collar beautifully. Message me to inquire about custom sizes. We will have adjustable sizes by October 2016. The necessary pieces are not available in Lesotho so a crew is training to make them in house.

Wholesale availability

We do offer wholesale options. We wouldn't be able to thrive without our amazing stockists. Please reach out to us and we'll get back to you with our wholesale offerings.

Shoeshoe or Shweshwe

These are two spellings for the same material, the South African cotton print textile we use. In South Africa and most other countries the word is spelled Shweshwe, more in line with its pronunciation. In Lesotho we spell it Shoeshoe because the textile was named after Moshoeshoe, the first king of Lesotho. This is the local, Sesotho spelling. So we respect the culture of the nation where we do our work, despite that the rest of the world outside the Mountain Kingdom spells it differently.